Supporting Editors' "Desire Lines" / Volunteer Toolkit

My intuition tells me that community health is really a usability issue. A lot of data confirms that. If the tools are complicated and brittle, we exclude new users. But also keep this in mind: if the tools are complicated and brittle, we also make things harder for our best contributors, and they end up wasting a lot of time and energy. I think that there's a huge opportunity here to improve the experience for new editors, while also making the experience better for veterans too (if they can stomach losing their old processes and switching over to new ones).

You listed a lot of good examples. I think research tools are an important gap. Most of our content policy is really rooted in verification, which can be annoying but necessary. Editors have made these elaborate citation templates, but imagine those were "What You See Is What You Get", or if we even had citation tools that could automatically produce a citation. Editors have made lists of reliable sources that they troll through one by one, but imagine how much easier it would be to verify something if you could just throw a word into a search engine that only goes through trusted domains.

Either way, I think a comprehensive volunteer toolkit will be one of our recommendations.

Randomran21:16, 26 November 2009